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Satisfaction Policy

What Our Policy Covers

At, customer satisfaction is our top priority, which is why we offer a full money-back guarantee for the $26.98 concierge fee we charge for our services. We will refund our $26.98 concierge fee as long as you ask us for a refund within 30 days after your purchase.

How to Get a Refund or Credit

All concierge fees paid to will be eligible for a refund. Refunds must be requested within 30 days after your purchase. Follow the steps below to request a refund.

1. Refund or credit by emailing your request to or calling us at 855-339-3716.

2. When you request a refund, include your full name, contact information, and the date of the order.

3. We will issue a refund of your $26.98 concierge fee to the card you used to make your purchase.


As long as you request a refund from us within 30 days after your purchase, we will refund our $26.98 concierge fee without any limitations or exceptions.

These are the only limitations to our refund policy:

  • We Cannot Refund Your Bank’s Fees for Insufficient Funds. If you made a payment without sufficient funds in your bank account, some banks will charge you an “Insufficient Funds” fee. Because the insufficient funds fee came from your bank, only your bank can give you a refund for that fee.
  • We Can Only Issue a Refund to the Purchaser and to the Card Used for the Purchase. can only issue a credit or refund to the purchaser, and we can only issue a credit or refund to card used for the purchase. This is a rule we have to follow to protect against fraud, so we cannot make exceptions.